Slotum Terms and Conditions

Welcome to Slotum. These Terms and Conditions govern your access to and use of the Slotum casino platform, available at slotum.com, including our website, our Slotum mobile app, and all related services. By creating an account, you agree to be bound by these terms in full. If you do not agree with any part of these conditions, you must not use our services. We recommend that you read this document carefully before you register or make a deposit with us.

Operator Information and Licensing

Slotum is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School. We hold a valid e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. This licence permits us to offer online casino games, including slots, live dealer games, and table games, to eligible players in accordance with applicable regulations.

Eligibility and Restricted Territories

To use our Slotum online casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We primarily serve players from Australia, Canada, New Zealand, Scandinavia, South Africa, and India, and our platform is fully localized in around ten languages, including English, French (CA), German, Italian, Japanese, Finnish, and Norwegian.

We do not accept players from the following restricted countries: Afghanistan, Belarus, Canada (New Brunswick and Ontario specifically), Central African Republic, China, Cuba, Cyprus, DR Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela, and Yemen. Players from Sweden and Finland may register and play but are not eligible for bonus offers. We reserve the right to verify your location and identity at any time and to restrict access if you attempt to circumvent these limitations, including through the use of VPN services, which are not permitted on our platform.

Account Registration

When you sign up at Slotum, we require accurate and complete personal information, including your name, date of birth, and contact details. You are responsible for keeping your login credentials confidential, and we will not be liable for losses arising from unauthorized access caused by your failure to protect your account. Each player may only hold one account with us; duplicate accounts may be closed and any associated funds forfeited.

Bonuses and Promotions

We offer a variety of promotional offers, including our Slotum casino welcome bonus, reload bonuses, cashback, and free spins. Our Slotum casino welcome bonus package provides up to 150% up to EUR 500 plus 150 free spins, structured across tiers depending on your deposit amount and which of your first three deposits you make. Details of our current Slotum bonus codes, including any active Slotum casino bonus code or Slotum promo code, are published on our promotions page and may change periodically.

• First deposit: Imperial tier (EUR 20–50) grants 100% up to EUR 200 with 50x wagering; Supreme tier (EUR 50–150) grants 100% up to EUR 250 plus 100 free spins with 45x wagering; Elite tier (EUR 150+) grants 150% up to EUR 500 plus 150 free spins with 45x wagering.
• Second deposit: Imperial tier (EUR 20–100) grants 50% up to EUR 100 with 45x wagering; Elite tier (EUR 100+) grants 75% up to EUR 100 with 40x wagering.
• Third deposit: Supreme tier (EUR 20+) grants 75% up to EUR 100 with 40x wagering.

Free spins awarded under our Slotum casino sign up bonus and other promotions remain valid for 7 days. We do not currently operate a Slotum casino no deposit bonus code program as standard, but any temporary Slotum casino no deposit codes or Slotum no deposit bonus codes offered through partner promotions will carry their own specific terms, wagering requirements, and expiry dates, which take precedence over general bonus rules. We also run a Weekend Reload bonus offering 50% up to EUR 100 plus 100 free spins using code WEEKEND, requiring a minimum deposit of EUR 50 between Friday and Sunday, along with a Weekly Cashback promotion offering 3–8% or more depending on VIP status, subject to 5x wagering and a maximum of EUR 5,000.

We reserve the right to amend, suspend, or withdraw any bonus offer, including any Slotum casino bonus codes, at our discretion, and to void winnings obtained through bonus abuse, including the use of multiple accounts or prohibited betting strategies.

Fantasy VIP Club and Loyalty Program

Our Fantasy VIP Club rewards loyal players through 15 progressive chapters. You earn 1 XP for every EUR 20 wagered on slots, and as you advance, you unlock increasing cashback percentages and free spins. Progress resets every three months, and higher chapters unlock exclusive perks such as birthday gifts, lootboxes, early access to new games, closed VIP tournaments, and a dedicated personal account manager. Our Highroller VIP welcome pack offers 100% up to EUR 1,500 on your first deposit and 50% up to EUR 1,000 on your second, subject to a minimum deposit of EUR 500 and 50x wagering.

Deposits and Withdrawals

We accept a wide range of currencies, including EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, and several cryptocurrencies such as BTC, ETH, LTC, and USDT. The minimum deposit is EUR 10, with a maximum of EUR 4,000 per transaction, using methods such as Visa, Mastercard, Skrill, Neteller, Trustly, ecoPayz, Zimpler, and Paysafecard. Regarding Slotum withdrawal requests, minimum amounts vary by currency, starting at EUR/USD 20, and withdrawals are generally processed to your original deposit method. We apply withdrawal limits of EUR 2,000 per day, EUR 5,000 per rolling seven days, and EUR 20,000 per month, though progressive jackpot wins are paid in full regardless of these caps. Pending times apply prior to processing, typically within 72 hours after approval, followed by instant payout for e-wallets and up to 3 business days for bank transfers.

Games and Software Providers

We feature more than 5,000 games from leading studios, including NetEnt, Microgaming, Pragmatic Play, Evolution, Yggdrasil, and BGaming. Our library spans slots, Megaways titles, bonus buy features, crash games, blackjack, roulette, video poker, and live dealer tables powered by Evolution. We also host the Fairy Secrets jackpot network, offering progressive prize pools across multiple linked games. All games available through our Slotum app and desktop platform undergo regular testing to ensure fairness and compliance with our licensing obligations.

Responsible Gambling

We are committed to promoting responsible gaming. You can set deposit limits, loss limits, and session reminders through your account settings, and you may request self-exclusion at any time by contacting our support team. We encourage you to view gambling as entertainment rather than a source of income and to seek help if your play becomes problematic.

Customer Support

Our support team is available 24/7 via live chat and email at support@slotum.com. Should a dispute arise that we cannot resolve directly, you may escalate the matter to our alternative dispute resolution provider, EGIS, for independent review.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. Continued use of Slotum after any amendment constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed of any updates affecting your Slotum casino online experience.