Slotum Privacy Policy

At Slotum Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our platform, register an account, or use any of our services at slotum.com. By accessing Slotum Casino, you agree to the practices described below.

Who We Are

Slotum Online Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, located in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado. We operate under a valid e-gaming licence issued by the Tobique Gaming Commission (Licence No. 0000002). Since 2018, we have provided our services to players across Australia, Canada, New Zealand, Scandinavia, South Africa, and India, and we take our data protection obligations seriously across all these regions.

Information We Collect

When you create an account or interact with our casino, we collect various categories of information necessary to provide our services, verify your identity, and comply with our regulatory obligations.

• We collect registration data such as your name, date of birth, email address, phone number, and country of residence.
• We gather financial information, including deposit and withdrawal details, when you use payment methods such as Visa, Mastercard, Skrill, Neteller, Trustly, ecoPayz, Zimpler, Paysafecard, or cryptocurrencies including BTC, ETH, and USDT.
• We track your gaming activity, including games played, wagers placed, and bonus usage, to manage your account and improve our services.
• We record technical data such as your IP address, device type, browser information, and login timestamps whenever you access our Slotum app or desktop platform.
• We may collect verification documents, including proof of identity and address, as part of our KYC and AML procedures.

How We Use Your Information

We use the information we collect for a range of legitimate purposes connected to operating Slotum Casino responsibly and securely.

• We use your data to process deposits and withdrawals, including managing our minimum deposit of EUR 10 and minimum withdrawal thresholds across currencies.
• We use your information to verify your age and identity before allowing withdrawals or bonus claims.
• We use your contact details to send account notifications, promotional offers such as our Slotum casino welcome bonus, and updates about your Fantasy VIP Club status.
• We analyse your activity to personalise your experience, including tailoring bonus codes, free spins, and cashback offers relevant to you.
• We use technical data to detect fraud, prevent unauthorised access, and maintain the security of our platform.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while browsing Slotum Casino online. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our mobile app and website. You can adjust your browser settings to limit or block cookies, though this may affect certain features of our platform, including access to our Slotum casino no deposit bonus offers or mobile app functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in specific circumstances necessary to operate our business.

• We share data with payment processors to complete deposits and withdrawals through methods such as bank transfer, Sticpay, SOFORT, iDebit, or InstaDebit.
• We share information with regulatory authorities, including the Tobique Gaming Commission, when required by law or licence conditions.
• We work with game providers such as NetEnt, Pragmatic Play, Microgaming, and Evolution, who may receive limited technical data to ensure fair gameplay.
• We may disclose information to fraud prevention agencies and dispute resolution services, including ADR provider EGIS, when investigating complaints or suspicious activity.

Data Storage and Security

We store your personal data on secure servers protected by industry-standard encryption and access controls. Our team implements technical and organisational measures designed to prevent unauthorised access, alteration, or loss of your information. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to use strong passwords and safeguard your own login credentials when accessing your Slotum account.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including compliance with financial regulations, anti-money laundering requirements, and dispute resolution. Once these purposes no longer apply, we securely delete or anonymise your data in accordance with applicable retention schedules.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights and responding to your requests promptly.

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete data.
• You may request that we delete your data, subject to our legal and regulatory obligations.
• You may object to certain uses of your data, including marketing communications.
• You may request a copy of your data in a portable format where applicable.

To exercise any of these rights, you can contact our support team at support@slotum.com, and we will respond in accordance with applicable data protection laws.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including but not limited to the United States, United Kingdom, Russia, China, and several other jurisdictions listed in our terms and conditions. If you access Slotum Casino from a restricted location, we reserve the right to limit or terminate your account and any associated bonus codes or winnings.

Third-Party Links

Our website may contain links to third-party sites, including payment providers or promotional partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Children's Privacy

Slotum Online Casino is intended exclusively for adults of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close it and delete the associated data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We recommend reviewing this page periodically. Continued use of Slotum Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, our support team is available 24/7 via live chat or email at support@slotum.com. We are always here to address your concerns and ensure your experience with us remains secure and transparent.